Thank you for shopping with SAM Gardening & Nursery. We want you to be completely satisfied with your purchase, and we have outlined our Return, Exchange, and Refund Policy below to ensure a seamless shopping experience.
Shipping Time
At [www.sgnchennai.com], we strive to deliver your orders promptly. Please note that our standard shipping time is 3-5 working days.
Delivery Time
Delivery Time, 3-5 working days
Returns
- Eligibility:
- You may be eligible for a return within [7] days from the date of purchase.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
- Process:
- To initiate a return, please contact our customer service team at [[email protected]] with your order number and a brief explanation of the reason for the return. (Contact With in 7 days)
- Our team will provide you with further instructions on how to return the item.
- Shipping Costs:
- Customers are responsible for the return shipping costs unless the return is a result of our error.
- Refund Process:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [3] days.
Exchanges
- Eligibility:
- Exchanges are applicable for defective or damaged items.
- If you need to exchange an item for the same product, please contact our customer service team within [7] days of receiving the product.
- Process:
- To initiate an exchange, please contact our customer service team at [[email protected]] with your order number and a description of the issue. (Contact our team within 7 days)
- Our team will guide you through the exchange process and provide instructions on returning the defective or damaged item.
- Shipping Costs:
- SAM Gardening & Nursery will cover the shipping costs for the replacement item.
Refunds
- Cancellations:
- If you wish to cancel your order, please contact us as soon as possible. (Contact With in 1 hour) Once an order has been processed and shipped, it cannot be cancelled.
- Refund Criteria:
- Refunds are issued for the purchase price of the item(s) and any applicable taxes, excluding shipping costs.
- Refunds are processed for eligible returns within [7] days of receiving the returned item.
- Late or Missing Refunds:
- If you haven’t received a refund within the specified timeframe, please check your bank account or contact your credit card company. It may take 3 – 5 working days for the refund to be officially posted.
- Contact Information:
- For any inquiries regarding returns, exchanges, or refunds, please contact our customer service team at [[email protected]]. (24×7 Customer Care No : +919444724272
Policy Changes
SAM Gardening & Nursery reserves the right to modify or update this Return, Exchange, and Refund Policy at any time. Any changes will be posted on our website, and your continued use of the website after such changes will constitute your acceptance of the updated policy.
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