General Questions
Q1: What is SAM Gardening & Nursery?
A: SAM Gardening & Nursery (SGN) is a Chennai-based company founded in 2016, specializing in gardening, nursery services, landscaping, and the sale of plants, gardening tools, and related items. Our mission is to spread greenery, reduce global warming, and provide quality products and services to gardening enthusiasts.
Q2: How can I contact SAM Gardening & Nursery?
A: You can reach us through our Contact on the website, where you’ll find our email address, phone number, and other contact details.
Ordering and Payments
Q3: How can I place an order on your website?
A: Simply browse our products, add items to your cart, and proceed to checkout. Follow the instructions to provide your shipping details and make a secure payment.
Q4: What payment methods do you accept?
A: We accept a variety of payment methods, including credit/debit cards, net banking, and other secure online payment options.
Q5: Can I modify or cancel my order after placing it?
A: Unfortunately, once an order is processed and shipped, modifications or cancellations are not possible. Please review your order carefully before completing the purchase.
Shipping and Delivery
Q6: Where do you ship to?
A: We currently ship within India. For specific delivery locations or international shipping, please contact our customer service team.
Q7: How are shipping costs calculated?
A: Shipping costs are calculated based on the weight of your order and the delivery location. You can view the shipping charges during the checkout process.
Q8: How can I track my order?
A: Once your order is shipped, you will receive a tracking number and a link to track your package.
Returns and Refunds
Q9: What is your return policy?
A: Our return policy allows for returns within [7] days of purchase for unused and undamaged items. Please refer to our Return & Exchange Policy for detailed information.
Q10: How do I initiate a return or refund?
A: To initiate a return or refund, please contact our customer service team at [email address] with your order number and details. We’ll guide you through the process.
Product Information
Q11: Are your plants and products organic?
A: We strive to offer high-quality, organic products. Specific information about each product, including whether it is organic, can be found in the product descriptions.
Q12: Do you provide care instructions for plants?
A: Yes, care instructions are provided with each plant purchase. Additionally, you can find helpful gardening tips and advice on our blog.
Events and Seminars
Q13: How can I participate in your public planting events?
A: Information about upcoming public events will be shared on our website and social media channels. Stay tuned for announcements and join us in making a positive impact on the environment.
Q14: Can I request a seminar for my organization or school?
A: Absolutely! Contact us at [[email protected]] to schedule a free seminar on topics like planting, gardening, and environmental conservation.